Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact customer support before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, email:

service@virelosto.com

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or video where appropriate.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.

Customer support will review the request and provide the appropriate instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make a product ineligible for return, provided the product remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.

Virelosto™ offers decorative and functional home products using a variety of forms, finishes, textures, colors, glazed surfaces, wood-inspired details, botanical accents, resin elements, ceramic elements, and other decorative materials.

Depending on the product, small variations may occur in:

• Color tone.
• Surface finish.
• Decorative detail.
• Texture or pattern.
• Glaze appearance.
• Botanical or nature-inspired arrangement.
• Minor dimensions or weight.

If you simply do not prefer the color, style, finish, scale, texture, or overall appearance of the product received, you may still request a return during the applicable 30-day return period.

Unless there is a confirmed product or fulfillment problem attributable to us, such a return will generally be treated as a preference-based return.

After your return request has been reviewed and approved, customer support will provide the applicable return warehouse address and return instructions.

Unauthorized returns, or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.

Certain products may not qualify for preference-based returns because of personalization, condition, safety, or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives:

• Damaged.
• Defective.
• Incomplete.
• Incorrect.
• Materially different from the applicable product description.

Please contact us within 7 calendar days after delivery.

Include your order number, a clear description of the issue, and photographs or video showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost for an error attributable to us.

Preference-based returns: if a return results from a change of mind, personal preference, style preference, appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed problems attributable to us: if we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns.

If the return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

Virelosto™ cannot guarantee receipt of a preference-based return package that is shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping cost, and nature of the issue, customer support may determine that a refund or replacement can be provided without requiring the product to be returned.

Exchanges depend on current inventory and product availability.

Where applicable, minor differences in finish, tone, texture, decorative details, glaze, wood-style texture, or nature-inspired elements may occur between individual pieces.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return, exchange, cancellation, and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.